Privacy Policy

Privacy Notice

It is important to us that you understand and are happy with how we use your information.
Please take time to read this Privacy Notice in full.

What is this notice / policy for?

This privacy notice sets out the way in which your personal information is handled by 3Gi Health and Fitness. We are the data controller, responsible for the processing of any personal data you give us. We take reasonable care to keep your information secure and to prevent any unauthorised access to or use of it.
If you have any requests concerning your personal information or any queries with regard to our processing please contact us at
Any changes we make to our privacy policy in the future will be posted on this page.

Information collected

Information you give us:

This is information about you that you give to us by filling in forms on our site (our site), or by making pitch reservations, corresponding with us by phone, e-mail or otherwise. It includes information you provide when you submit an enquiry through our site or when you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number, the contact details of a third party in the case of emergency, and payment details. When you visit 3Gi Health and Fitness, we may collect CCTV images for the purposes of public order and the prevention of crime. 

We may also collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing questionnaire forms. 

Information we collect about you:

We will maintain a record of your booking history with us, including details of your previous bookings and payment status for each.


Use of your information:

We need to collect your personal information so that we can manage and fulfil your booking under our terms and conditions.

We will use your personal information under our terms and conditions to:

  • process your booking, including but not limited to, processing payments, i.e. sending invoices.
  • process and arrange any cancellations and/or refunds.
  • contact you by email, telephone, text about your booking, including sending you confirmations of your bookings and/or cancellations and communicating with you for administrative and operational reasons relating to our services.
  • contact you by email or telephone about any outstanding payments.

If you do not provide us with all of the personal information that we need to collect from you for these purposes then this may affect our ability to fulfil your booking in accordance with our terms and conditions.

Disclosures of your information

Your information will be used by 3Gi Health and Fitness. We will never pass your personal information to anyone else.

We may share personal information with our professional and legal advisors for the purposes of taking advice and/or in the event of potential or actual legal claims.
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of 3Gi Health and fitness, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In the event that we do share personal information with external third parties, we will only share such personal information strictly required for the specific purposes and take reasonable steps to ensure that recipients shall only process the disclosed personal information in accordance with those purposes.

Where we store your personal data

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures to try to prevent unauthorised access.

How long we keep your information

We will keep your personal information for as long as necessary to provide you with services. Unless you ask us not to, we will review and possibly delete your personal information where you have not made a booking with us for five years.

We will not use your personal information for marketing purposes if you have not made a booking with us for a period of two years.

In some circumstances, we may retain your personal information for longer where necessary in the event of any claims against 3Gi Health and fitness or where required for our legitimate interests or by law.


Your rights

You can exercise any of the following rights by writing to us at 

Your rights in relation to your personal information are:

  • you have a right to request access to the personal information that we hold about you by making a "subject access request";
  • if you believe that any of the personal information that we hold about you is inaccurate or incomplete, you have a right to request that we correct or complete your personal information.
  • you have a right to object to and/or request that we restrict the processing of your personal information for specific purposes.
  • if you wish us to delete the personal information that we hold about you, you may request that we do so; and
  • if you wish to obtain the personal information that we hold about you, you may request that we do so.

Any requests received by 3Gi Health and fitness will be considered under applicable data protection legislation. 

Call us 01422 361-247

Booking Form

In Association With:

Job Centre Plus Greetland Overgate Leisure Leagues Sport England